Last updated: July 20, 2025
Operating from Beirut, Lebanon
1. Introduction
The Drop Lane (“we”, “us”, “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our e‑commerce store.
2. Information We Collect
We collect information in two ways:
Information You Provide Directly
- Account Registration: name, email address, password, shipping address, phone number.
- Checkout (Guest or Registered): billing and shipping details, payment selection (Whish Pay or Cash on Delivery).
- Contact Form: name, email address, message content (protected by Google reCAPTCHA to prevent abuse).
Information Collected Automatically
- Usage Data: browser type, operating system, IP address, pages visited, referral URLs, date/time stamps.
- Cookies & Similar Technologies: session cookies to keep you logged in, preference cookies to remember site settings, analytics cookies to understand site performance.
3. How We Use Your Information
We use your data to:
- Process orders, payments, and deliveries (via our shipping partner, Wakilni).
- Create and maintain user accounts (if you choose to register).
- Provide a guest‑checkout option without account creation.
- Communicate order confirmations, shipping updates, and customer service inquiries.
- Improve our website, products, and services through analytics.
- Protect against fraud and abuse (via Google reCAPTCHA on contact forms).
- Send marketing communications only if you opt in; you may unsubscribe at any time.
4. Sharing & Disclosure
We do not sell or rent your personal data. We may share your information with:
- Payment Processors: Whish Pay — to authorize and process payments.
- Shipping Carriers: Wakilni — to fulfill and track orders.
- Service Providers: third parties performing services on our behalf (e.g., email delivery, analytics).
- Legal Authorities: if required by law, regulation, or to protect our rights.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Facilitate site functionality (e.g., keeping you logged in).
- Remember preferences (language, currency).
- Analyze site traffic and usage patterns.
You can set your browser to refuse cookies, though some features may become unavailable.
6. Data Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure; we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access and receive a copy of your personal data.
- Correct inaccurate or incomplete data.
- Request deletion of your personal information.
- Object to or restrict processing of your data.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at info@thedroplane.com.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us to request deletion.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect changes. Continued use of our site after revisions indicates your acceptance.
11. Contact Us
If you have questions or concerns about this policy, please email us at:
info@thedroplane.com
Thank you for trusting The Drop Lane with your personal information. We’re committed to safeguarding your privacy and delivering a safe, seamless shopping experience.